The Financial Ombudsman Service expects to receive more than 37,000 fraud and scam complaints next year.

The dispute resolution service said fraud and scams will account for 35 per cent of its incoming banking and loan cases in the next financial year.

The fraud and scams complaints it expects to receive will include cases involving authorised push payment (APP) scams, cryptocurrency fraud and ‘safe account’ scams.

Currently the Fos forecasts it will receive 33,000 cases by the end of the financial year.

Abby Thomas, chief ombudsman, said: “It’s concerning to see high levels of fraud and scams cases continue to come to our service.

“People can feel embarrassed to have fallen victim to a fraud or scam, but these crimes can be complex and incredibly convincing, and nobody should be afraid to come forward.”

In a published consultation of its plans and budgets for 2025-26, the service projected receiving around 240,000 new complaints.

Currently the Fos and the FCA are looking for input from industry on how to modernise the redress framework to ensure it is fit for the future.

https://www.ftadviser.com/financial-ombudsman-service/2025/1/23/fos-expecting-37000-fraud-and-scam-cases-next-year/